肯德基服务英语
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经济豪华餐Meal
Roasted chicken burger combo黄金烤鸡腿堡套餐
Mini burger combo田园脆鸡堡餐
Extra tasty crispy burger combo劲脆鸡腿堡餐
Zinger burger combo香辣鸡腿堡餐
Mexican Twister combo墨西哥鸡肉卷餐
Dragon Twister combo老北京鸡肉卷餐
New Orleans roast wings combo新奥尔良烤翅餐
Hot wing combo香辣鸡翅餐
Bucket meal外带全家桶
快乐儿童餐Kid’s meal
A set：Nugget+Mashed Potato+Mirinda
B set：Original Recipe+French Fries+Mirinda
C set：Mini Burger+French Fries+Mirinda
鸡类产品Chicken Products
Original Recipe吮指原味鸡
Hot Wings香辣鸡翅
New Orleans roast wings新奥尔良烤翅
Zinger burger香辣鸡腿堡
Extra tasty crispy劲脆鸡腿堡
Mini Burger田园脆鸡堡
Mexican Twister墨西哥鸡肉卷
Dragon Twister老北京鸡肉卷
Popcorn Chicken劲爆鸡米花
Nuggets上校鸡块
Roasted chicken burger黄金烤鸡腿堡
早餐Breakfast
Egg & Pork Congee皮蛋瘦肉粥
Chicken & Mushroom Congee香菇鸡肉粥
Seafood & Egg Congee海鲜蛋花粥
Egg & Pork Floss Twister鸡蛋肉松卷
Egg & Pork Sausage Twister鸡蛋猪柳卷
早餐优惠组合Braekfast Combo
Cheese & Egg Burger Combo芝士蛋堡餐
Mini burger combo田园脆鸡堡餐
Mini burger with Egg combo田园脆鸡堡加蛋
Pork & Egg Burger combo猪柳蛋堡餐
Congee & Potato Stix Combo花式粥餐
Egg & Pork Floss Twister Combo鸡蛋肉松卷餐
Egg & Pork Sausage Twister Combo鸡蛋猪柳卷餐
早餐饮料及配餐Drinks & Side Items
Orange Juice都乐鲜橙汁
Fresh Milk/ Hot Milk鲜牛奶/热牛奶
Milk Tea奶茶
Potato Stix香脆薯棒
French Fries薯条
Mashed Potato土豆泥
Corn on the cob香甜粟米棒
Egg & Vegetable Soup芙蓉鲜蔬汤
Dinner Roll胡萝卜餐包
Corn Salad玉米沙拉
Seasonal Vegetable四季鲜蔬
Dessert甜点
Ice Cream Cone脆皮甜筒 Chocolate/Blueberry巧克力/蓝莓
Sundae圣代Chocolate/Strawberry巧克力/草莓
Egg Tart葡式蛋挞
Drinks饮料
Pepsi Cola百事可乐
Seven-up七喜
Mirinda美年达
Ice Tea雀巢冰爽茶
Ice Tang雀巢橙C
Coffee咖啡
Tea红茶
Milo美禄
Tang橙汁
Milk牛奶
Nine Lives Juice九珍果汁
Good Balance Tea清衡茶
Condiments & Common Restaurant Items调味品和日常用品
Ketchup番茄酱
Coffee mate奶精
Sugar糖
Sweet & Sour Sauce糖醋酱
Sweet Chili Sauce甜辣酱
Napkin/Tissue餐巾纸
Stirrer搅拌棒
Straw吸管
Toothpick牙签
Spoon勺子
Tray托盘
Cup杯子
服务七步曲
欢迎光临Greeting
Good morning. Welcome to KFC!早上好，欢迎光临肯德基！
May I help you, sir?能为您效劳吗，先生？
May I take your order now?您现在要点餐么？
Welcome to KFC. May I take your order? 欢迎光临肯德基，您现在要点餐么？
Hello! KFC Restaurant at your service!您好，肯德基餐厅为您服务
Excuse me, madam, what can I do for you?我可以帮你什么忙么，女士？
点餐Ordering
Would you like anything else?还需要我为您点什么吗？
Could you repeat the order, please?请重复一下您点的餐，好吗？
How many cups would you like to have, sir?您要几杯，先生？
May I know how many people?请问一共几位用餐？
Well, I would like to suggest you get it to take away if you are in hurry.如果您赶时间的话，我建议您打包。
What would you like to drink, sir?先生，您想喝点什么饮料？
Would you have it here or for take away?请问您在这里吃还是打包？
Would you like to have a set meal or order them separately?请问您是要套餐还是单点 ？
建议性销售Suggestive selling
Would you like some soup, madam?您要点汤么，女士？
Would you like to try our latest promotion?您想尝尝我们的新产品吗？
Well, I would like to suggest the bucket meal, sir.我向您推荐我们的全家餐，先生
This bucket would be a perfect choice for a family of three.我认为这份全家餐适合三口之家。
If you prefer a light burger, the Mini Burger Combo would be a good option.如果您喜欢清淡一点的汉堡，我建议您来个田园脆鸡堡餐。
We have a variety of chicken foods.我们有各种鸡类产品可供选择。
Would you like one more order of French Fries?要不要再来份薯条？
找零和结账change and check-out
Do you have 50 fen?请问您有5毛钱吗？
Here is your change, miss.这是您的找零，小姐。
I’m sorry we don’t accept foreign currency.很抱歉我们不收外币。
It is very kind of you, sir, but we are not allowed to accept tips.先生，您真是太好了，但我们不能收小费。
Sorry, we can’t accept this, it is counterfeit.抱歉，这是假币。
Thank you, thirty eight yuan & fifty fen, please.总共是38.5。
You have ordered 2 bucket for 116 yuan. Is that right?您订了两个全家桶一共是116元，请问还需要什么吗？
呈递餐饮，感谢顾客Closing
Every Kids Fun Meal comes with a free toy.儿童餐有玩具送
Have a nice meal.祝您用餐愉快
Have a pleasant weekend, sir.祝您周末愉快，先生
Hope you enjoy the meal.希望您吃得开心
It is a pleasure to be of service.为您服务我很荣幸。
Always at your service, madam.欢迎下次光临，女士
My pleasure.乐意为您效劳
大厅服务Lobby service
Could you please wait in line, sir?先生，请您排队等候好吗
Excuse me, sir, may I take these away?对不起，先生，我可以把这些空盘子收走吗
Go straight ahead and turn left, and you will get to the washroom.洗手间一直走然后左转
Sorry ,sir, this is a non-smoking restaurant. Sorry for any inconvenience.先生，对不起，请勿吸烟
May I suggest that you keep an eye on your handbag.请保管好您的手提袋
Miss, do you mind sharing this table with others?小姐，别的客人想和你共用这张桌子，好吗
We open from 7:00 in the morning until 23:00.我们的营业时间是从早上7：00到晚上23：00
Would you like a baby chair for your child?要不要给您的小孩拿张婴儿椅
顾客抱怨处理Service Recover
Could you wait a minute?请等一分钟左右，好吗
Sorry, madam, I am afraid that you have to wait for about two minutes. Do you mind taking a seat here first?对不起，女士，得等两分钟左右，请您先到那边座位上座下好吗
I’ll get the manager for you. He’ll be glad to help you.我去把经理叫过来，他会很乐意帮助你
I’m terribly sorry, sir, there may have been a mistake.非常抱歉，可能弄错了，我向您表示道歉
Beg your pardon, could you repeat that?对不起，我没听请，重复一下好吗
I’m sorry I made a mistake with your order, madam.夫人，很抱歉我下错单了
chicken beef Hamburger French fries
鸡肉 牛肉 汉堡包 薯条
wo ye yao
I'm lovin it!