人际交往四定律:1.沉默定律:遇到不该争的人或事,最好的选择是沉默。2.失忆定律:赶上特殊的情境与环境,最没有后果的回答就是“我忘了”。3.微笑定律:谈话或谈判时遇到了难缠的对手又不好回避时,最好的应对是微笑;4.感怀定律:对方烦躁时递给他一杯水或一声关切,气氛就会缓解。
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