一、乘客因飞机延误不能起飞很生气,空姐该怎么说?
态度好点的：“对不起，耽误您的行程了”
态度一般的：“对此，我们也没有办法”
态度恶劣的：“延误管我屁事，爱坐不坐”
二、空乘人员在工作中如果遇到语言沟通问题怎么办?
一般都会英语，毕竟通用语言。
三、求英语情景对话，乘客和空姐的对话，空姐要解释乘机规则，谢谢~
当空中小姐言行需十分得体。
You need a lot of tact to be an air hostess.
您挡着通道，空中小姐推着饮料车无法通过。
You is blocking the aisle and the stewardess can not get past with the drinks trolley.
空中小姐应以才录用，而不应以貌录用。
Women who help passengers on planes should be employed for their ability,not for their looks.
飞机起飞时，空中小姐总要告诉全体旅客必顺要系紧座位安全带。
When the aeroplane begins to take off,the air hostess will tell all the passengers that they must fasten their seat belts.
空中小姐会从厨房给你拿些水来。
The stewardess will get you some water from the galley.
空中小姐对我说：“希他们不会呕吐。”
The stewardess said to me:Hope none of them barfs..
空中小姐的职责是确保旅客的安全与舒适。
The duty of an air hostess is to ensure passengers'safety and comfort.
空中小姐要大家扣好安全带。
The air hostess asked everyone to belt up.
她是一位空中小姐。
She is a stewardess.
四、空姐与客人对话都说那些最基本英语
⑴欢迎词
女士们，先生们：
欢迎你乘坐中国XX航空公司航班XX_____前往_____（中途降落_____）。有_____至____的飞行距离是_______，预计空中飞行时间是________小时_______分。飞行高度______米，飞行速度平均每小时_______公里。
为了保障飞机导航几通讯系统的正常工作，在飞机起飞和下降过程中请不要使用手提式电脑，在整个航程中请不要使用手提电话，遥控玩具，电子游戏机，激光唱机和电音频接收机等电子设备。
飞机很快就要起飞了，现在有客舱乘务员进行安全检查。请您坐好，系好安全带，收起座椅靠悲和小桌板。请您确认您的手提物品是否妥善安放在头顶上方的行李价内或座椅下发。（本次航班全程禁烟，在飞行途中请不要吸烟。）
本次航班的乘务长讲协同机上_______名乘务员竭诚为为您提供及时周到的服务。
谢谢！
Welcome
Good morning (afternon, evening), Ladies and Gentlemen:
Welcome aboard XX Airlines flight XX______to______(via______) The distance between______and_______is______kilometers. Our flight will take ________ hours and_______minutes. We will be flying at an altitude of________meters and the average speed is_______ kilometers per hour.
In order to ensure the normal operation of aircraft navigation and communication systems, passengers are toys, and other electronic devices throughout the flight and the laptio computers are not allowed to use during take-off and landing.
We will take off immediately, Please be seated, fasten your seat belt, and make sure your seat back is straight up, your tray table is closed and your carry-on items are securely stowed in the overhead bin or under the seat in front of you. (This is a non-smoking flight, please do not smoke on board.)
The (chief) purser _________with all your crewmembers will be sincerely at your service. We hope you enjoy the flight! Thank you!
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